This is an HRB website, but most problems are resolved by the ICHA staff. To report a problem at University Hills, you have different contacts depending on the time of day:
During Business Hours (Monday–Friday, 8:00 AM to 5:00 PM):
- General Issues (Community Management):
- Kim Hockings, Director, Community Management: (949) 824-2424, kim.hockings@icha.uci.edu
- Nina Salcedo, Senior Community Management Associate: (949) 824-2707, nina.salcedo@icha.uci.edu
- Rental Issues: (949) 824-6254, rentalhousing@icha.uci.edu
- Sales/Homeowner Issues: (949) 824-7345, sales@icha.uci.edu
After Hours Emergencies:
- Facilities Management (on-call employee): (714) 953-7002
- O’Connell Landscaping (broken sprinkler, running water, fallen tree): (800) 339-1106
- Pool (Pool Pros): (562) 824-7534
For a full list of contacts and more details, please visit the ICHA Contact Us page:
https://icha.uci.edu/contact-us/
If you are unsure who to contact, the Community Management team can direct your concern to the appropriate department.